More Frankenstorm Info from PSE&G

PSE&G ramps up preparations for Hurricane Sandy

Provides safety tips for customers

PSE&G is continuing to closely monitoring the track of Hurricane Sandy and is ramping up emergency preparations. Although the storm is now tracking further south, it is still expected to bring heavy rain, strong winds and flooding to our service territory. At this time, Hurricane Sandy is expected to begin impacting New Jersey as early as late Sunday with the full brunt of the storm hitting the area Monday into Tuesday.

In anticipation of Hurricane Sandy, PSE&G has requested more than 1,300 linemen and 600 tree contractors from utilities in other states to assist our highly skilled crews. The utility’s call center will be fully staffed to handle calls from customers. Other employees will assist with assessing storm damage, keeping the public away from any downed power lines and other functions that support restoration efforts.

Since Hurricane Irene and the October snowstorm in 2011, PSE&G has made additional investments in our electric delivery system to help withstand storms:

  • Replaced older 26,000-volt lines with lines capable of carrying 69,000 volts. These lines provide greater protection against lightning strikes and can better withstand wind and rain.
  • Spent about $28 million pruning trees away from power lines.
  • Tightened coordination with county Offices of Emergency Management to ensure that public officials have the latest information on outages and restoration progress.
  • Compiled a list of school administrators and superintendents to contact in case schools are affected by outages.
  • Made some improvements to our automated call answering systems.

Just as the utility is preparing for Hurricane Sandy, we urge our customers to do the same. It’s wise to have an emergency kit on hand year round. Here are some things to include:

  • A battery powered radio.
  • A corded telephone (cordless phones will not work if the power is out)
  • Flashlights and extra fresh batteries.
  • A first-aid kit.
  • Bottled water and an adequate supply of non-perishable food.
  • A non-electric can opener.
  • Extra blankets and sleeping bags.
  • A list of emergency phone numbers, including PSE&G’s Customer Service line:

A storm like Hurricane Sandy has the potential to interrupt service. High winds might cause trees to brush up against power lines, and lightning could strike and damage trees or pole-top equipment. There also is the potential for trees to be uprooted.

Depending on the severity of the storm, response times for both electric and gas emergency services may be longer than usual. PSE&G asks for our customers’ patience and cooperation as we work to safely restore service as quickly as possible. As the storm gets closer, the utility will provide information about estimated restoration times.

To report downed wires or power outages, customers should call PSE&G’s Customer Service line at 1-800-436-PSEG. PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G are encouraged to use it, as it is designed to route their calls to the right destination quickly. The system also provides the option to speak directly to a customer service representative. If you have specific information regarding damage to wires, transformers or poles, we ask that you speak with a representative to provide that information.


3 Responses to More Frankenstorm Info from PSE&G

  1. Debbie says:

    Hey there friend!
    I’ve been thinking about you as I watch the Weather channel.
    How far are you from Ewing (my only NJ landmark)?
    I think Dan’s about 50 miles from the coast – but sounds like power outages and then maybe cold weather are the biggest threats?
    Keeping you in my heart and prayers!

  2. rhcwilliams says:

    Hey girl! How’s every little thing? We’re about 45 minutes from Ewing here and they’re farther inland, so I don’t think they get too much flooding. I think it is supposed to be power going out and winds that knock down trees, etc. I’ll post pictures and updates to keep you in the loop! Thanks much for your prayers!


    PS Love how you parlayed the gag order into a whole new line of work! Top Secret Agent sounds like a veddy exotic gig! 🙂

  3. Debbie says:

    Oh, so you’re closer to the coast… Hmm… That doesn’t sound good.
    I’ll keep praying.
    The Secret Agent gig – well, you know how it goes, If I told they’d have to kill me. 😉

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